FREQUENTLY ASKED QUESTIONS
As soon as we dispatch your order we will send you a shipping confirmation email with your receipt, shipping details and a link to track your order.
If you have an account, you can login and view the status of any of your recent orders.
Orders placed before 11 AM EST, will be processed on that business day. If the order is placed after 11 AM EST, it will be processed on the following business day.
Please allow up to 10 days for processing and shipping.
We can't make any promises, but we will give it our best shot. Email us at firstname.lastname@example.org regarding any changes in size, color, style, shipping address or order cancellation.
SIZING & PRODUCT CARE
With proper care, your Sea Stars will last for years of adventure.
Many common substances can easily be cleaned off of your shoe’s neoprene upper—simply wipe with a damp cloth or hand wash in cold water with a mild soap or detergent, then let dry in sunlight.
Do not use chlorine bleach, fabric softener or place in a heated dryer.
To prevent fading, discoloration, and damage, avoid prolonged exposure to extreme cold and heat.
Our shoes are meant to fit snug to stay on your feet in the water. Don't worry, if they come off while swimming, they float to the surface!
The shoes run true to size. If you are a half size, we recommend going up to the next full size.
Please pull gently on the back of the shoes when putting them on. They stretch, but only so far. The neoprene will retain its elasticity and will not stretch out with wear, unlike most espadrilles.
Click here to see our size guide.
We currently do not have wide shoe sizes. Because of the light stretch in the neoprene, they can support wider feet. We recommend sizing up, if you have wider feet.
RETURNS & EXCHANGES
We only accept items that are new and unworn with the tags attached in original packaging.
We offer returns and exchanges within 30 days of purchase. Exchanges are always free as well as returns for store credit. Returns to the original form of payment cost $10 for shipping and restocking.
Find more information here.
Items purchased at deparment stores, boutiques, or any other retailers carrying Sea Star Beachwear merchandise cannot be returned to seastarbeachwear.com.
Items marked as final sale are not eligible for exchange or return.
Find a detailed step-by-step guide and the returns portal here.
Yes, we offer 30 day free exchanges for unworn shoes based upon product availibility.
If you would like to begin an exchange, click here.
International return shipping will be at the expense of the customer. Our international shipping is with FedEx.
Begin your return here.
New accounts can be created during the checkout process or by clicking "Sign In" or click here.
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Order History: Review important information regarding your purchase, and track your order up to the moment it arrives. You may also view details of your past orders.
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The Super Star Rewards program is our free rewards program that lets you earn pointss on all your merchandise purchases and redeem those points for rewards. If you have ever made a purchase through our website, you are considered a Super Star and have already accumulated points towards your first reward! However, if you did not sign up for this program, you will need to click here to create and account, claim your points and receive insider information! To view the full program tiers and all benefits that come along with them - visit our loyalty page for all details.
We value your feedback. Sea Star Beachwear is open Monday through Friday 9:30 AM - 5:00 PM EST and can be reached at (888)708-6879 or email@example.com.
Please allow 24-48 business hours for an associate to get back to you.
Please email Hillary Hall at firstname.lastname@example.org for any wholesale inquiries.